POLICY

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BOOKING

-Bookings should be made via our booking app or by using the "book now" button on our social media.

-Our system will stop taking bookings for the following day at 5pm the day before.

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All dogs must:

-Be up to date with their vaccinations and be on flea and worm treatments. We require vet records to be provided and updated annually.

-Be neutered if over the age of 8 months. 

-Have valid pet insurance.

-Complete a 2 hour trial period and registration form.

-Return for first day within 1 week of completing the trial.

-Attend day care atleast 1 session per month. If time exceeds 1 month your dog will only be able to attend a half day session for their first visit back.

-Have a secure collar & tag detailing their name and owners address/contact number

 

Owners

-Are required to notify us of any medical conditions.

-Understand and agree that I am giving permission for him/her to participate in all aspects of the day care 

-Understand If my dog shows any signs of aggressive behaviour, they may be dismissed from the dog den

-Must be on time for collection. A late fee of £15 is payable for any late collevtion and future sessions will not go ahead until this fee is paid.

-Check emails regularly for updates from THE DOG DEN

-Are responsible for your own bookings. The dog den will not take responsibility for any missed/forgotten bookings. 

-Should advise the dog den via call or whatsapp if your dog will not be attending their day care session.

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Illness/Injury

-If a dog is injured or takes ill whilst in the care of the dog den we will contact the owner in the first instance and agree the next step with them.

-If we feel that the dog shouldn’t be in day care due to their condition, we may ask the owner to come and collect them early.

-If the condition is urgent, we may seek medical attention before contacting the owner. Vet bills incurred will be the responsibility of the owner

-Owners understand that when their dog is in the care of the dog den there are certain risks of incident including but not limited to dog fights, cuts and scrapes and property damage

-Owners understand if their dog is involved in an incident, I acknowledge that the dog den cannot be held liable for any veterinary fees incurred

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Cancellation

If your dog no longer requires daycare please cancel your booking with plenty notice to avoid fees.

cancelation within:

48+ hours: full refund

48-24+ hours: reschedule

-24 hours: non-refundable

Packages

10,20 & 50 session packages available via our booking system.

Valid for 1 year from date of booking.

After purchasing your chosen package you will recieve a unique code . Please 

use this code to redeem your sessions.

Packages are non refundable .

Available for full day daycare with optional wak.

For dogs who have attended a trial day at the daycare.

SHOP

REFUND & EXCHANGES

The following items are non refundable/ non exchangeable:

Food and treats

food bowls

health and hygiene items

bedding / blankets

The following items can be returned for refund or exchange:

Accessories (leads, harnesses , coats, collars etc)

toys

Customers must have proof of purchase (a receipt) and items must be returned in a origonal and  resalable condition within 28 days of purchase.

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FAQS

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How do I book?

use the "BOOK NOW!" link on our website or visit our instagram and use the book now button.

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What happens if my dog takes ill or has an accident whilst in Day Care?

If your dog requires medical attention whilst in our care, we will contact you to discuss the next step. The only exception to this would be if it was an emergency situation in which case we may immediately take your dog to our local vet for treatment. 

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What if my dog is no longer able to attend the booking?

If you need to cancel a booking, please cancel via our booking system. Then send an email to inform us as refunds are not automatically processed. No-shows will be subject to a cancellation fee

Are block bookings available?

We offer packages for 10,20 & 50 sessions. The more sessions booked the bigger the savings. 

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